1. Introduction

This privacy policy applies to Sun Arc Solar Systems, located at Wexford Road Business Park, Carlow R93 FC96, Ireland, and governs our practices on www.sunarcsolarsystems.ie (the "Site"). Sun Arc Solar Systems is the data controller and can be contacted at:

Email: info@sunarcsolarsystems.ie
Phone: 059 865 0505
Address: Wexford Road Business Park, Carlow R93 FC96, Ireland

2. Purpose of This Privacy Policy

This Privacy Policy informs users of the following:

The personal data we collect;
How we use and process the collected data;
Who has access to the collected data;
The rights of our users regarding their data;
Our cookie policy.

This policy applies alongside our Site's Terms & Conditions.

3. Compliance with GDPR

We fully adhere to the General Data Protection Regulation (GDPR) as applicable in Ireland and the EU. This includes:

Legal Basis for Processing: We collect and process personal data only where there is a legal basis under Article 6 of the GDPR, such as the performance of a contract, legitimate interests, consent, or legal obligations.

4. Data Protection Officer (DPO)

While we have not appointed a Data Protection Officer, Sun Arc Solar Systems adheres to GDPR requirements, ensuring that data is managed safely and legally. Should we reach thresholds requiring a DPO under Article 37 GDPR, we will take the necessary steps.

5. Consent

Users of our Site consent to the conditions of this Privacy Policy when interacting with the Site. Consent is explicit where legally required, such as for the processing of sensitive data or direct marketing.

6. What Data We Collect

Automatically Collected Data:

IP address
Content viewed on the Site

Data Provided by Users:

Collected through form submission or interactions, including:

Name
Email address
Phone number
Postal address
Payment details (if applicable)

7. Purpose of Data Processing

We process personal data to:

Provide requested services (e.g., solar consultations or quotes);
Improve our website performance (analytics);
Ensure security and detect potential fraud;
Comply with legal obligations.

We do not use the data for purposes beyond those disclosed without obtaining further consent.

8. Data Sharing

We share user data only when necessary:

Employees: Employees access data only when required to perform specific duties.
Third Parties: Data shared with our marketing agencies or other service providers is strictly limited to purposes such as targeted advertising and analytics. These third parties comply with GDPR.
Legal Requirements: We may share data if required by law, in connection with legal proceedings, to protect legal rights, or in the event of a business sale or merger.

No Data Sales: Sun Arc Solar Systems does not sell user data to third parties.

9. Data Retention

We store personal data only for as long as necessary to fulfil the purpose of collection, such as providing services or complying with legal obligations. Once the purpose has been fulfilled, data is securely deleted unless further retention is required by law.

10. Your Rights Under GDPR

Users have the following rights concerning their personal data:

Right to Access: Request copies of your data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request data deletion in certain circumstances.
Right to Restrict Processing: Limit how we process your data.
Right to Data Portability: Obtain and reuse your data across different services.
Right to Object: Object to data processing based on legitimate interests, including direct marketing.
Right to Withdraw Consent: Where we rely on your consent for data processing, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@sunarcsolarsystems.ie.

11. Data Protection Measures

We use industry-standard measures to protect your personal data, including encryption, secure storage, and access restrictions. However, no internet-based system is entirely secure, and users are advised that security risks still exist despite these precautions.

12. Children's Privacy

We do not knowingly collect or process data from children under the age of 16. If we learn that personal data from a child under 16 has been collected, we will delete it immediately. Parents or guardians may contact us to have this data removed.

13. Opt-Out of Data Collection

Users can opt-out of data processing for specific purposes:

Marketing Emails: Click "unsubscribe" at the bottom of any marketing email to opt-out.

14. Cookies

We use cookies on our Site. These may be:

Functional Cookies: Remember user preferences for a better experience.
Analytical Cookies: Help us improve the performance of the Site.
Targeting Cookies: Collect data for personalising advertisements.
Third-Party Cookies: Used by third-party services for similar purposes.

Users can disable cookies via their browser settings but should be aware that this may degrade their browsing experience.

15. Modifications

We may amend this Privacy Policy as necessary to ensure compliance with evolving laws and practices. The most recent version will always be available on our Site, and users will be notified of material changes via email, where appropriate.

16. Complaints

If you have concerns about how we process your data, you may contact us directly. If your concerns are not addressed, you can escalate them to the Irish Data Protection Commission (DPC):

Website: https://www.dataprotection.ie
Phone: +353 (0)761 104 800

17. Contact Us

For any privacy-related inquiries, you can reach us at:

Sun Arc Solar Systems
Email: info@sunarcsolarsystems.ie
Phone: 059 865 0505
Address: Wexford Road Business Park, Carlow R93 FC96, Ireland